Contact Us
Reach out to our dedicated support team with any questions, concerns, or feedback. We're committed to providing you with exceptional service and support.
Get in Touch
Our support team is available to assist you with any questions or concerns you may have.
Email Support
support@medpharma.care
We aim to respond within 24 hours
Phone Support
+233 244 666 666
Available 24/7 for urgent matters
Office Location
Abdul Nasir Street
Accra, Ghana
Support Hours
Monday - Friday: 8am - 8pm GMT
Saturday - Sunday: 9am - 5pm GMT
For Medical Emergencies
If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately. Our telehealth services are not intended for emergency situations.
Fill out the form below and we'll get back to you as soon as possible.
Choose Your Preferred Support Channel
We offer various ways to get in touch, ensuring you can reach us through your preferred method.
Live Chat
Get instant help through our live chat feature available on our website and app.
Video Call
Schedule a video call with our support team for more complex issues.
Help Center
Browse our comprehensive knowledge base and frequently asked questions.
Phone Support
Speak directly with our support specialists for immediate assistance.
Frequently Asked Questions
Find quick answers to common questions about contacting us and getting support.
What is the typical response time for email inquiries?
We strive to respond to all email inquiries within 24 hours during business days. For urgent matters, we recommend calling our support line.
How can I get technical support for the app or website?
For technical support, please email support@medpharma.care with details about the issue you're experiencing, including any error messages and the device you're using.
Can I schedule an in-person meeting at your office?
Yes, you can schedule an in-person meeting at our headquarters. Please contact us at least 48 hours in advance to arrange an appointment.
How do I report a problem with a telehealth consultation?
If you experienced any issues with your telehealth consultation, please contact our patient advocacy team at support@medpharma.care or call +233 244 666 666.
How can I provide feedback about your services?
We value your feedback! You can share your thoughts through our contact form, by emailing feedback@medpharma.care, or by participating in our post-consultation surveys.
Is there a way to track my support ticket?
Yes! When you submit a support request, you'll receive a ticket number via email. You can use this to track the status of your inquiry through our support portal.
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