Terms of Service
Please read these terms carefully before using MedPharma's telehealth services. By using our platform, you agree to be bound by these terms.
Last Updated
These Terms of Service were last updated on September 30, 2025. We may update these terms from time to time, and continued use of our services constitutes acceptance of any changes.
Agreement Overview
Legal Agreement
These terms constitute a legally binding agreement between you and MedPharma Alliance International. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Service Provider
MedPharma Alliance International is a telehealth platform that connects patients with licensed healthcare providers. We facilitate healthcare services but do not provide direct medical care.
Our Services
Telehealth Platform
MedPharma provides a secure platform for virtual healthcare consultations between patients and licensed healthcare providers. Our services include:
- Video consultations with licensed doctors
- Prescription management and delivery
- Health record management
- Appointment scheduling
- Diagnostic test coordination
- Health education and resources
Healthcare Provider Network
We work with a network of licensed healthcare providers who are independently responsible for the medical care they provide. MedPharma does not employ these providers but facilitates connections between patients and qualified medical professionals.
Your Responsibilities
Accurate Information
Provide accurate, complete, and up-to-date personal and health information.
Account Security
Maintain the confidentiality of your account credentials and notify us of any unauthorized access.
Appropriate Use
Use our services only for legitimate healthcare purposes and in accordance with applicable laws.
Payment Obligations
Pay all fees and charges associated with the services you receive.
Follow Medical Advice
Follow the medical advice and treatment plans provided by your healthcare providers.
Report Issues
Report any technical issues, concerns, or problems with the services promptly.
Prohibited Uses
You may not use our services for:
- Any illegal or unauthorized purpose
- Attempting to gain unauthorized access to our systems
- Interfering with or disrupting our services
- Sharing false or misleading medical information
- Attempting to impersonate another person or entity
- Violating any applicable laws or regulations
- Using the platform for commercial purposes without authorization
- Harassing, threatening, or abusing other users or staff
Emergency Situations
Our telehealth services are not intended for medical emergencies. In case of a medical emergency, call 911 or go to your nearest emergency room immediately.
Payment Terms
Fees and Charges
You agree to pay all fees and charges associated with the services you receive:
- Consultation fees for healthcare provider services
- Prescription and medication delivery charges
- Diagnostic test fees
- Platform usage fees (where applicable)
- Any applicable taxes
Payment Methods
We accept various payment methods including:
- Credit and debit cards
- Mobile money payments
- Bank transfers
- Insurance payments (where applicable)
Refund Policy
Refunds are handled on a case-by-case basis. Generally, we may provide refunds for:
- Technical issues preventing service delivery
- Provider cancellations or no-shows
- Duplicate payments
- Other circumstances at our discretion
Limitation of Liability
Service Limitations
MedPharma provides a platform for telehealth services but does not provide direct medical care. Healthcare providers are independently responsible for the medical care they provide through our platform.
Limitation of Damages
To the maximum extent permitted by law, MedPharma shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.
Maximum Liability
Our total liability to you for any claims arising from or related to these terms or our services shall not exceed the amount you paid us for the specific service giving rise to the claim.
Privacy and Data Protection
Data Protection
We are committed to protecting your privacy and personal information. Our data handling practices are described in detail in our Privacy Policy, which is incorporated into these terms by reference.
HIPAA Compliance
We maintain HIPAA compliance and implement appropriate safeguards to protect your health information. All healthcare providers in our network are also required to maintain HIPAA compliance.
Termination
Termination by You
You may terminate your account at any time by contacting our support team. Upon termination, your access to our services will cease, but we may retain certain information as required by law or for legitimate business purposes.
Termination by Us
We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or for other reasons at our discretion. We will provide reasonable notice when possible.
Effect of Termination
Upon termination, your right to use our services will cease immediately. Provisions of these terms that by their nature should survive termination shall remain in effect.
Governing Law and Disputes
Governing Law
These terms are governed by the laws of Ghana. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Ghana.
Dispute Resolution
We encourage you to contact us first to resolve any disputes. If we cannot resolve a dispute through direct communication, we may agree to participate in alternative dispute resolution methods such as mediation.
Questions About These Terms?
Contact Our Legal Team
If you have questions about these Terms of Service or need clarification on any provisions, please contact our legal team.
Email: legal@medpharma.care
Phone: +233 50 135 9194
Phone: +233 55 222 0077
Phone: +233 20 245 0446
Toll-Free: 030 290 9731
Address: Abdul Nasir Street, Accra, Ghana