Medpharma Alliance International
respect your privacy and are committed to protecting
it through our compliance with this policy.
This policy describes the types of information we
may collect from you or that you may provide when
you use MedPharma mobile application (the “App”) or
visit the website [www.medpharma.com] (the
"Website") and our practices for collecting, using,
maintaining, protecting, and disclosing that
This policy applies to information we collect:
- On the App.
- On our Website.
In email, text, and other electronic messages
between you and the Company in relation to the
use of the service provided by the App and
The policy does not apply to information collected
us offline or through any other means, including
on any other website operated by the Company or
any third party including our affiliates and
any third party (including our affiliates and
subsidiaries), including through any application
or content (including advertising) that may link
to or be accessible from the App or on the
Third parties may have their own privacy policies,
which we encourage you to read before providing
information on or through them.
Please read this policy carefully to understand our
policies and practices regarding your information
and how we will treat it. If you do not agree with
our policies and practices,
DO NOT download, register with, or
use the App; AND DO NOT access or
use the Website. By downloading, registering with,
or using this App, OR accessing or using the
Website, you indicate your express and tacit
This policy may change from time to time. Your
continued use of the App or Website aWer we make
changes is deemed to be acceptance of those changes,
so it is your duty to occasionally check the policy
The App and our Website are not intended for the use
of persons under 18 years of age. A person under the
age of 18 SHALL NOT provide any information to, or
on the App or the Website. We would not knowingly
collect personal information from children under 18.
If you are under 18, do not use or provide any
information on the App, the Website or on or through
any of their features, register on the App or the
Website, make any purchases through the App or the
Website, use any of the interactive or public
comment features of the App or the Website or
provide any information about yourself to us,
including your name, address, telephone number,
email address, medical records or any screen name or
user name you may use. If you are under 18 and it
becomes necessary for you to use the App or the
Website, kindly allow your parent or legal guardian
to do that on your behalf. If we learn we have
collected or received personal information from a
child under 18 without verification of parental
consent, we will delete that information
immediately. If you believe we might have any
information from or about a child under 18, please
contact us immediately at 00233-24-4868537
Information We Collect
We collect several types of information from, and
about users and consumers of our App, the Website,
and our services generally including information:
by which you may be easily personally
identified, and may include name;
residential/postal address; email address;
telephone number; electronic payment details;
sounds, videos and images ("personal
by which your physical, medical and mental
condition may be determined, and may include
symptoms, medical records, and prescriptions
("special personal information")
that is about you but individually does not
necessarily identify you specifically, and may
include age, gender, weight; and/or
about your use of the service provided, internet
connection, the equipment you use to access our
App and the Website and their usage details and
these may include correspondence records, search
queries; details of financial or other
transactions carried; download and logging data;
geolocation, meta data; IP addresses, mobile
device ID; operating system, browser type,
mobile network information
Other information that we may from time to time
Using the App or Accessing the website signifies
your tacit consent to the collection of these data
How We Collect Information
We collect this information:
Directly from you when you provide it to us.
Automatically as you use the App or Website.
Information collected automatically may include
usage details, IP addresses, and information
collected through cookies, web beacons, and
other tracking technologies.
From third parties that we partner with to
provide the service, including medical
practitioners, insurers, payment pladorms and
Information You Provide to Us. The
information we collect on or through the App or our
Website may include:
Information that you lirovide by filling in
forms on our Website. This includes information
provided at the time of registering to use the
App or registering on our Website, subscribing
to our service, posting material, or requesting
further services. We may also ask you for
information when you enter a contest or
promotion sponsored by us, and when you report a
problem with our Website.
Records and copies of your correspondence
(including email addresses), if you contact us.
Your responses to surveys that we might ask you
to complete for research purposes.
Details of transactions you carry out through
the App or the Website and of the fulfilment of
your orders. You may be required to provide
financial information before placing an order
through our App or the Website.
- Your search queries on the Website
You may also provide information to be published
or displayed (” Posted”) on public areas of the
App or the websites you access through the App
(collectively, “User Contributions”). Your User
Contributions are Posted and transmitted to
others at your own risk. Although [you may set
certain privacy seengs for such information by
logging into your account profile], please be
aware that no security measures are perfect or
impenetrable. Additionally, we cannot control
the actions of third parties with whom you may
choose to share your User Contributions.
Therefore, we cannot and do not guarantee that
your User Contributions will not be viewed by
Information We Collect Through Automtic Data
Collection Technologies. As you use the App or our
Website, we may use automatic data collection
technologies to collect certain information about
your equipment, browsing actions, and paterns,
Details of your visits to our Website, including
traffic data, location data, logs, and other
communica8on data and the resources that you
access and use on the Website.
Information about your computer and internet
connection, including your IP address, operating
system, and browser type.
We also may use these technologies to collect
information about your online activities over time
and across third-party websites or other online
services (behavioural tracking).
The information we collect automatically is
statistical and may include personal information, or
we may maintain it or associate it with personal
information we collect in other ways or receive from
third parties. It helps us to improve our App and
Website and to deliver a be7er and more personalized
service, including by enabling us to:
Estimate our audience size and usage paterns.
Store information about your preferences,
allowing us to customize the App and Website
according to your individual interests.
- Speed up your searches.
Recognize you when you return to the App or our
The technologies we use for this automatic data
collection may include:
- Cookies (or browser cookies). A
cookie is a small file placed on the hard drive
of your computer. You may refuse to accept
browser cookies by activating the appropriate
seeng on your browser. However, if you select
this seeng you may be unable to access certain
parts of our Website. Unless you have adjusted
your browser seeng so that it will refuse
cookies, our system will issue cookies when you
direct your browser to our Website.
- Flash Cookies. Certain features
of our Website may use local stored objects (or
Flash cookies) to collect and store information
about your preferences and navigation to, from,
and on our Website. Flash cookies are not
managed by the same browser seengs as are used
for browser cookies.
- Web Beacons. Pages of the
Website may contain small electronic files known
as web beacons (also referred to as clear gifs,
pixel tags, and single-pixel gifs) that permit
the Company, for example, to count users who
have visited those pages and for other related
website statistics (for example, recording the
popularity of certain website content and
verifying system and server integrity).
We do not collect personal information
automatically, but we may tie this information to
personal information about you that we collect from
other sources or you provide to us.
Some content or applications, including
advertisements, are served by third-parties,
including advertisers, ad networks and servers,
content providers, and application providers. These
conjunction with web beacons or other tracking
technologies to collect information about you when
you use our website. The information they collect
may be associated with your personal information or
they may collect information, including personal
information, about your online actvities over time
and across different websites and other online
services. They may use this information to provide
you with interest-based (behavioural) advertising or
other targeted content.
We do not control these third parties' tracking
technologies or how they may be used. If you have
any questions about an advertisement or other
targeted content, you should contact the responsible
How We Use Your Information
We use information that we collect about you or that
you provide to us, including any personal
To present our Website and its contents to you.
To provide you with information, products, or
services that you request from us
To fulfil any other purpose for which you
To provide you with notices about your
account/subscription, including expira8on and
To carry out our obligations and enforce our
rights arising from any contracts entered
between you and us, including for billing and
To notify you about changes to our Website or
any products or services we offer or provide
To allow you to participate in interactive
features on the App or our Website.
In any other way, we may describe when you
provide the information.
- For any other purpose with your consent.
We may also use your information to contact you
about our own and third-parties' goods and
services that may be of interest to you.
If you do not want us to use your information in
this way, do alert our customer service at
Disclosure of Your Information
We may disclose aggregated information about our
users, and information that does not identify any
individual, without restriction.
We may disclose personal information that we collect
- To our subsidiaries and affiliates.
To contractors, service providers, and other
third parties we use to support our services,
including medical practitioners, insurers and
couriers, and who are bound by law and equity to
keep personal information confidential and use
it only for the purposes for which we disclose
it to them.
To a buyer or other successor in the event of a
merger, divestiture, restructuring,
reorganization, dissolution, or other sale or
transfer of some or all the Company's assets,
whether as a going concern or as part of
bankruptcy, liquida8on, or similar proceeding,
in which personal information held by the
Company about our App and Website users are
among the assets transferred.
To third parties to market their products or
services to you if you have consented to or not
opted out of, these disclosures. We require
these third parties to keep personal information
confidential and use it only for the purposes
for which we disclose it to them.
To fulfil the purpose for which you provide it.
For any other purpose disclosed by us when you
provide the information.
With your consent.
We may also disclose your personal
information to comply with the requirements
of law, including the provisions of the
Data Protection Act, 2012 (Act
To comply with any court order, law, or legal
process, including to respond to any government
or regulatory request
To enforce or apply our terms of service
(www.medpharma.care) and other
agreements, including for billing and collection
If we believe disclosure is necessary or
appropriate to protect the rights, property, or
safety of the Company, our customers, or others.
This includes exchanging information with other
companies and organizations for the purposes of
fraud protection and credit risk reduction.
Accessing and Correcting Your Information
You can review and change your personal information
by loggingonto your our pladorms (mobile & website)
and effect changes through your log in account.
You may also send us an email at firstname.lastname@example.org
to request access to, correct or delete any personal
information that you have provided to us. We cannot
delete your personal information except by also
deleting your user account. We may not accommodate a
request to change information if we believe the
change would violate any law or legal requirement or
cause the information to be incorrect.
If you delete your User Contributions, copies of
your User Contributions may remain viewable in
cached and archived pages, or might have been copied
or stored by other Website users.
Protecting Your information
We have implemented measures designed to secure your
personal information from accidental loss and from
unauthorized access, use, alteration, and
disclosure. All information you provide to us is
stored in a central database on a linode secured
The safety and security of your information also
depends on you. Where we have given you or where you
have chosen a password for access to certain parts
of the App or the Website, you are responsible for
keeping this password confidential. We ask you not
to share your password with anyone. We urge you to
be careful about giving out information in public
areas. The information you share in public areas may
be accessed by third parties.
Unfortunately, the transmission of information via
the internet is not completely secure. Although we
do our best to protect your personal information, we
cannot guarantee the security of your personal
information transmi7ed to our pladorms. Any
transmission of personal information is at your own
risk. We are not responsible for circumvention of
any privacy seengs or security measures contained on
the App or the Website.
How Long We Keep Your Data
The criteria used to determine the period of
storage of personal data is the respective
statutory retention period. After the expiration
of that period, the corresponding data is
routinely deleted, as long as it is no longer
necessary for the fulfillment of our services.
We process and store your personal data only for
the period necessary to achieve the purpose of
storage. Accordingly, if we have your email
address because we provide certain services to
you, we keep that email address throughout the
time we provide those services to you.
Essentially, we maintain your data until the
deletion of your account. You can view the data
we collect from you at any time, and may request
its deletion at any time through your account
You have the right granted to obtain from us the
confirmation as to whether or not personal data
concerning you is being processed. You can
contact us at any time to claim this right.
You have the right to request the information
that is currently being processed by us. You can
also ask us for the purposes of the processing,
the categories of personal data concerned; the
recipients or categories of recipients to whom
the personal data have been or will be
disclosed, in particular recipients in third
countries or international organizations; where
possible, the envisaged period for which the
personal data will be stored, or, if not
possible, the criteria used to determine that
period; the existence of the right to request
from the controller rectification or erasure of
personal data, or restriction of processing of
personal data concerning the data subject, or to
object to such processing; the existence of the
right to lodge a complaint with a supervisory
authority; where the personal data are not
collected from the data subject, any available
information as to their source.
You have the right to let us know when your
information changes, and the information we have
on file is no longer accurate. Considering the
purposes of the processing, you shall have the
right to have incomplete personal data
completed, including using providing a
You have the right to request the erasure of
personal data without undue delay.
You shall have the right to receive the personal
data concerning you, which was provided to a
controller, in a structured, commonly used and
You shall have the right to object at any time
to processing of personal data concerning you.
We shall no longer process the personal data in
the event of the objection, unless we can
demonstrate compelling legitimate grounds for
the processing which override the interests,
rights and freedoms of you, or for the
establishment, exercise or defense of legal
You have the right to withdraw your consent to
processing of your personal data at any time.
Users registered on our platforms, ie.
wwww.medpharma.care and mobile app, can request
an account deletion through our app or website.
account deletion page
to learn more.
Deletion of Personal Information: Upon account
deletion, personal information such as your
name, location, insurance and contact details,
and usage history will be deleted.
Limitations on Deletion: Some information shared
while creating an order, such as prescription
details, may be retained for legal, medical, or
auditing purposes. For example, we may be
required to keep prescription records to comply
with healthcare regulations.
Except for services purchased records, which
includes prescription, consultation and
diagnostic orders, all other information shared
with us will be deleted completely.
It is our policy to post any changes we make to our
changes to how we treat our users' personal
information, we will notify you [by email to the
primary email address specified in your account
and/or through a pop up notice on the App or a
notice on the Website home page. The date the
top of the page. You are responsible for ensuring we
have an up-to-date active and deliverable email
address for you, and for periodically visiting our
disclaimers, and limitations of liability governing
the use of our Website at www.medpharma.care and
By using our Website, you consent to our Privacy
may be changed or updated occasionally to meet
legal requirements and standards. Therefore, you
are encouraged to frequently visit these
sections in order to be updated about the
changes on the Website. Modifications will be
effective on the day they are posted
To ask questions or comment about this privacy
policy and our privacy practices, contact us at: