WestCare Privacy Policy
Your privacy and health information security are our top priorities. Learn how we protect and handle your personal and medical data in our digital healthcare remittance service.
Last Updated
This WestCare Privacy Policy was last updated on September 30, 2025. We may update this policy from time to time, and we will notify you of any material changes.
Introduction
Medpharma Alliance International Ltd. ("Medpharma", "we", "our", or "us") operates WestCare, a digital healthcare remittance service that allows individuals abroad to pay directly for healthcare services for their dependents in Ghana.
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use the Medpharma mobile application, website, or related digital services.
Scope of This Policy
Primary Users
- • Subscribers abroad who pay for healthcare plans for dependents in Ghana
- • Beneficiaries receiving care through WestCare
- • Partner healthcare providers, insurers, and payment intermediaries
- • Visitors to our websites and users of the Medpharma App
Global Coverage
WestCare serves users globally, facilitating cross-border healthcare payments and services between international subscribers and healthcare providers in Ghana.
Information We Collect
Personal Identification Information
We collect essential personal information to verify identity and provide services:
- Full name, date of birth, gender, nationality
- Contact details (email, phone number, address)
- Identification documents (passport, national ID, or similar)
- Next-of-kin or beneficiary details
- Emergency contact information
Health Information
We collect health-related information to provide comprehensive healthcare services:
- Medical records and history
- Teleconsultation and e-prescription data
- Diagnostic results, prescriptions, and medication deliveries
- Health chatbot interactions and AI assistant conversations
- Treatment plans and follow-up care instructions
Financial Information
We collect financial information to process cross-border payments and manage subscriptions:
- Subscription plan and payment details
- Cross-border payment records through financial service providers (FSPs)
- Transaction and invoice data
- Bank account information for remittance processing
- Currency conversion and exchange rate data
Technical Data
We automatically collect technical information to improve service quality:
- Device information (model, OS version, IP address)
- App usage logs, crash reports, and access times
- Cookies and analytics identifiers
- Geographic location data (for service availability)
- Network and connectivity information
How We Use Your Information
Healthcare Services
- • Provide and manage telemedicine, e-pharmacy, and health insurance services
- • Enable beneficiaries to access healthcare in Ghana
- • Process medical consultations and prescriptions
- • Coordinate with healthcare providers
Payment Processing
- • Verify identity and process cross-border payments
- • Manage subscription plans and billing
- • Facilitate remittance services
- • Process insurance claims and reimbursements
Communication
- • Send updates, invoices, or service notifications
- • Provide customer support and assistance
- • Share health education content
- • Send appointment reminders and follow-ups
Service Improvement
- • Improve service quality, reliability, and security
- • Analyze usage patterns and user feedback
- • Develop new features and services
- • Comply with applicable laws and regulations
We Do NOT Sell Your Information
We do not sell, lease, or rent your personal information to third parties for marketing purposes.
Legal Basis for Processing
Consent
When you agree to data collection for healthcare delivery or communications
Contractual Necessity
To fulfill the services described in your subscription agreement
Legal Obligation
To comply with insurance, healthcare, or anti-money-laundering regulations
Legitimate Interests
For fraud prevention, analytics, and product improvement
Information Sharing
We Share Data Only Where Necessary
We share your information only with trusted partners who help us provide our services:
- Healthcare providers for consultations, treatment, and medical records
- Insurance partners for claims processing and coverage validation
- Financial Service Providers for secure cross-border payments
- Technology vendors for app hosting, analytics, or customer support
- Regulatory authorities when required by law
Partner Agreements
All partners operate under strict confidentiality and data-protection agreements to ensure your information remains secure.
Data Retention
Medical and Financial Records
Retained for up to 7 years for compliance with healthcare and financial regulations
Account Information
Deleted upon user request or account closure, except where retention is legally required
Data Security
Security Measures
Data Encryption
Data encryption in storage and transmission using AES-256 encryption
Secure Payments
Tokenized secure payments with PCI DSS compliance
Access Control
Strict access control and continuous system monitoring
Regular Audits
Regular security audits and penetration testing
International Data Transfers
As WestCare serves users globally, your data may be transferred between Ghana and other jurisdictions where partners operate. All transfers comply with the Ghana Data Protection Act, 2012 (Act 843) and relevant international data-protection standards (e.g., GDPR).
Ghana Data Protection Act
Compliance with Act 843 for all data processing
International Standards
GDPR and other relevant data protection frameworks
Your Privacy Rights
Access Your Data
Access and obtain a copy of your personal data
Request Corrections
Request corrections or deletion of inaccurate information
Withdraw Consent
Withdraw consent at any time for data processing
Object to Processing
Object to processing for marketing purposes
File Complaints
File a complaint with the Ghana Data Protection Commission or your local authority
Data Portability
Receive your data in a structured, machine-readable format
Children's Data Protection
Minors and Dependents
WestCare collects data of minors (dependents) only with authorization from the primary subscriber or guardian for healthcare purposes. We implement additional safeguards to protect children's personal information and ensure that all data collection and processing is done in the best interest of the child.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The revised version will be posted in the App and on our website with the "last updated" date. We will notify you of any material changes through the app, email, or other appropriate means.
Contact Our Data Protection Team
Data Protection Officer (DPO)
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact our Data Protection Officer.
Company: Medpharma Alliance International Ltd.
Service: WestCare Digital Healthcare Remittance